Provision of airport services to flight passengers Provision of airport services to flight passengers

1. What services does Iran Airports and Air Navigation Company provide to passengers of domestic and international flights?

Iran Airports and Air Navigation Company provides all passenger services, including flight check-in, baggage handling, lounge services, dedicated security checks, transfer to the aircraft stairway, as well as high-security services for individuals with senior political status.
 

2. What is the goal of the Service Agreement for passengers of domestic and international flights?

The goal of this Service Level Agreement is to emphasize the provision of services to passengers of domestic and international flights by Iran Airports and Air Navigation Company, in compliance with national and international standards.
 

3. What kind of responsibility does Iran Airports and Air Navigation Company have toward domestic and international passengers?

Iran Airports and Air Navigation Company is authorized to implement policies related to providing services to domestic and international flight passengers in accordance with the mentioned standards and requirements for both public and private stakeholders, as per regulations. The company is responsible for the creation, development, and maintenance of physical infrastructure (such as check-in counters, conveyor belts, etc.) and IT infrastructure in passenger handling systems. Additionally, it is responsible for the establishment of airport systems and the coordination of a harmonized handling system at airports nationwide.
 

4. Who is responsible for the IT infrastructure in passenger handling systems?

It is the responsibility of Iran Airports and Air Navigation Company.
 

5. Who is responsible for establishing airport systems and coordinating a harmonized handling system at airports across the country?
Establishing airport systems and coordinating the harmonized handling system across airports is one of the responsibilities of Iran Airports and Air Navigation Company.