Provision of aviation and airport information services
| 1. Which company is responsible for providing flight announcement services nationwide? |
| Iran Airports and Air Navigation Company, as the sole provider of aviation and airport services across the country, is responsible for providing the flight announcement service, based on a decree from the Administrative and Recruitment Organization of the country, to beneficiaries. |
| 2. What is the purpose of the Service Agreement emphasizing the provision of flight announcement services? |
| The purpose of this agreement is to emphasize the provision of flight announcement services by all contracted airports and subsidiaries of the company, to facilitate and manage airport terminals and guide passengers for easier access to their respective flights. |
| 3. What is the responsibility of Iran Airports and Air Navigation Company in the flight announcement service? |
| Iran Airports and Air Navigation Company is obligated to provide all flight announcement services, including the communication of passenger flight details and flight status updates. These services must be accessible to the general public, executive bodies, users, and aviation transport service providers, in accordance with the company's statutes, ICAO international laws, and the Fifth Development Plan Law. |
| 4. How can the flight announcement service be accessed? |
| This service can be accessed through the company's portal, the 199 automated phone system, SMS services, and flight announcement boards installed in airport terminals. |
| 5. What are the commitments of Iran Airports and Air Navigation Company in the flight announcement service agreement? |
| Iran Airports and Air Navigation Company commits to providing the flight announcement service in the best possible way for the convenience of passengers and citizens. In case of service unavailability, the company is obligated to provide repeated audio and visual announcements to guide passengers to their respective flights. |